Buy or get a rough treatment

On my way home from Limbe Bus station, I stopped by to sample some fruits. I came across Avocado pears and I thought I should take a look at them, well u know what that means touching them as well. I asked the woman how much they cost and she said MK80.00 each. So I told her I will buy her tomorrow, because I did not like the quality anyway, it was a polite way of declining to buy. Instead what I got was a harsh statement. “Koma zondisuntha zimenezo, tsopano mungangogwiragwira osagula, mutu wanu umagwira ,mukaziwa komwe zachoka zinthuzi….she went on and on . “ I am very sorry maam”, I said. she did not take my word until her fellow women came to my rescue . “Asiyeni apepesa”.

I was so deeply hurt and from that moment on I decided I am not going to buy anything from that place again. I used to buy the women some strawberries and bananas from the women.

I understand why that woman treated me thus. She wanted to make me buy her Avocado pears regardless the poor quality. She cannot be singled out, there are some business people who also expect us to take their goods, even if after purchasing it you have noted a dent, or fault. They do not have the welfare of customers at heart all they want is to make sales basi. There are some however who understand and tell you that you can return the item within 24 hours.

If only that woman and other entrepreneurs knew that good customer care also contributes to increase in sales and makes the business grow as well.

I forgive her, because I understand we all have different wounds: Unemployment, HIV fears of an uncertain future, marital problems eish…. the list is endless.

So next time don’t do what I did, we learn from mistakes every day though I learnt the hard way. I still have an infinite number of years ahead of me with many more lessons to learn.